Refund policy

Returns
Whilst we have a very stringent quality control system and only make use of the best suppliers we may from time to time get requests for returns due to postal damage or other conditions outside of our control or knowledge. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange so please contact us immediately should you pick up a problem with your purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. Bows that have been setup, drawn or shot cannot be returned. It must also be in the original packaging and show no signs of having been setup. We do have special indicators on the bows that tell us if the bow has been set up and due to very strict safety considerations we do not accept returns on bows that could pose a potential risk to future customers.

To complete your return, we require a receipt or proof of purchase and you must be the original purchaser in order to tie up with our ordering archive system.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
returns@survivalarcherysystems.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only exchange items if they are defective or damaged upon receipt or if they fall within our warranty conditions. If you need to exchange it for the same item, send us an email at returns@survivalarcherysystems.com including detailed information and photos. Once reviewed we will get into contact with you and if necessary we will organize for a collection. Once the items has been inspected we will make contact with you. Should the item be defective, we will replace your product.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
All return shipping will be organized by us. Please email us at returns@survivalarcherysystems.com

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.